Medicine Refills- Please call your pharmacy to expedite all refills excluding controlled substances. For controlled substances, leave a message on the refill line.
Labs: If blood work is performed in the office you will be contacted only if results are abnormal.
Missed Appointments: If you will not be able to keep an appointment, please call to cancel as far in advance as possible so that we can offer that appointment time to someone else. As a courtesy, we will give you a reminder call the day prior to your appointment. If you are more that 15 minutes late for an appointment, we may have to reschedule you to a future appointment if you miss an appointment without canceling, you may be charged a no show fee of $5. For your convenience we have a 24-hour cancellation line.
All patients are seen by appointment. When you call, tell the receptionist the reason for your appointment and any other information that will help us decide how much time to allow for the visit. If you must cancel an appointment, please give us 24-hours notice so that we may offer the time to someone else. During office hours, a receptionist or a pediatric nurse will answer your call. State the reason for your call. If you have medical questions, the nurse often has the answers. If not, she will refer your questions to Dr. Sheffield. If you will be away from your phone, please provide us with times you will be available so the doctor can reach you. Calls are returned within 24-hours. If you need an appointment on the same day, you may call after 8:00 AM. If you have a non-urgent medical question, wish to make a future appointment, or have a business question, please call between 8:00 am and 5:30 pm, Monday through Friday. The appointment desk is closed from 12 pm to 1 pm, but there is an emergency number given on the tape during that time for urgent calls. For medical emergencies, call us anytime. During office hours, our staff will assist you in making arrangements to see the doctor immediately. A pediatric nurse who can assist you or put you in contact with Dr. Sheffied will answer your call. Unfortunately, any office or answering service can be overly busy and occasionally make mistakes. If your urgent call is not returned quickly, repeat your call. On the other hand, please do not call about routine matters after office hours. We recognize that urgent problems must be seen immediately, but even these situations we ask that you call ahead before leaving for our office. This helps us determine whether your child is contagious and may be a danger to other children in the waiting rooms. We need to be aware of this information so our staff will know how much time to allot for your visit, and whether we need to shift other appointments to make room for your child, or if your child should be sent to the emergency room. For all scheduled visits, the choice of doctor is up to you. For urgent visits during office hours, your preference is respected whenever possible, after hours, the doctor on-call will handle all emergency situations.
Monday, Tuesday, Thursday, Friday, 8-5 and Wednesday, 8-12.